PATIENT / VISITOR FEEDBACK
MEASURING AND IMPROVING THE CUSTOMER (PATIENTS AND EMPLOYEES) EXPERIENCE
Measuring and improving the patient and employee experience is a primary strategic objective for Aldara Hospital and Medical Center. We partner with HealthLinks / Press Ganey to provide the following feedback solutions:
- Press Ganey’s Patient Voice Survey enables us to have ongoing meaningful and actionable insight into every aspect of patient perception throughout the care continuum.
- Employee Voice Survey helps us capture and integrate the voices of our employees through three different domains: Organization Domain, Manager Domain and Employee Domain.